If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. In this case, confirm that no paper remains. If the paper jam message appears again, a piece of paper may remain inside the machine. When reloading the paper, confirm that you're using paper compatible with the machine and load it correctly. Load the paper after correcting its curl. If there are any foreign objects, be sure to turn off the machine, unplug it from the power supply, then remove the object. Are there any foreign objects in the rear tray?.Are there any foreign objects around the paper output slot?.Close the cover and reprint if necessary.Is there any paper on the right or the left space (B) at the sides of the machine?
Is there any paper under the FINE cartridge holder?Īre there any small pieces of paper inside the machine? Make sure all the jammed paper is removed.Hold the jammed (or curled) paper with both hands and slowly pull it out.
If paper is under the FINE cartridge holder, slide the FINE cartridge holder slowly to the right or left edge (whichever is easier to remove the paper). Don't touch the clear film (A). If the paper or your hands touch the clear film and blot or scratch it, the machine can be damaged. Open the paper output tray, then open the cover. #PAPAER STUCK IN CANON PRINTER MG2520 HOW TO#
Step 4 explains how to Reset the printer. The document includes all the places to look to ensure there is not actually a bit of paper somewhere in the printer. The following steps apply to both real and false paper jams. Press the Stop button to cancel active print jobs, then turn off and unplug the machine. The printer might report a paper jam even when there is no jammed paper. Here you will find service loaner, rental and test drive equipment lists, and application forms. If the jammed paper tears and you can't remove it, or if the paper is stuck inside the machine, follow these steps: This password-protected page provides members with a one-stop service solution. Section 2: You can't see the paper or can't remove it.
Reload the paper, and press the machine's Black or Color button to restart the print job. If you can't pull the paper out, turn the machine off then back on. Hold the paper with both hands, and slowly pull it out from the rear tray or paper output slot at the front (whichever is easier). Press the Stop button to cancel active print jobs, then turn off the machine. Check the printer again for any bits of paper that remain. If a paper jam message appears on the printers LCD or your computer screen, there may be some paper still inside the printer. When you reload the paper, make sure to load it correctly. If you can see the jammed paper, follow these steps: All jobs in the print queue are canceled. Section 1: You can see the jammed paper in the paper output slot or the rear tray Section 2: You can't see the paper or can't remove it. Section 1: You can see the jammed paper in the paper output slot or the rear tray. To print and check the current head position adjustment values, hold down the Stop button until the Alarm lamp flashes orange six times, then quickly release it.If paper is jammed in your PIXMA printer, review the appropriate section in the article below for help. If the print results still aren't satisfactory, you can adjust the print head position manually from your computer. Remove the print head alignment sheet from the glass.ĭon't open the document cover or move the print head alignment sheet until the process completes. Press the Stop button and restart the process. The adjustment is complete when the ON lamp flashes, then stays green. If the process fails, the lamp flashes orange. The scan starts and the print head position adjusts automatically. Load the print head alignment sheet on the glass surface with the printed side down. Align the triangle on the bottom right corner of the printed sheet with the alignment mark on the glass.Ĭlose the document cover gently, then press the Color or Black button. The print head alignment sheet prints like the sample below. If the sheet doesn't print correctly, press the Stop button and restart the process.ĭon't touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not scan properly. Hold down the Stop button until the orange light flashes four times (see the image below), then quickly release it. Pull out the paper output tray and the output tray extension. There are two steps to print head alignment: For the alignment use a clean, white sheet of A4 or Letter-sized plain paper (recycled paper is OK). You will need to replace the FINE cartridge. If your ink level is low, the print head alignment sheet won't print correctly. If the ruled lines on your printed page aren't straight, or if your print results aren't what you expect, it's time to align the print head.
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